Z Zenko

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These Terms of Service (“Terms”) govern your use of the Zenko mobile and web app (“the app”), published by Saiteki Planning, based in Norway.

By installing, opening, or using the app, you agree to these Terms. If you don’t agree, please don’t use the app.

These Terms do not affect your statutory consumer rights under Norwegian and EU law. Where these Terms conflict with mandatory consumer protection law that applies to you, that law takes precedence.

License

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use one copy of Zenko on devices you own or control, for your personal, non-commercial enjoyment. You don’t own the app — we do — and this licence is the only right you get to use it.

You agree not to:

  • copy, modify, reverse-engineer, or create derivative works of the app, except where applicable law permits;
  • use the app to disrupt our services, attack our servers, or interfere with other players’ enjoyment;
  • attempt to bypass purchase verification, unlock multiplayer through unauthorised means, or use cheats, bots, or modified clients in multiplayer games;
  • impersonate another person or use a display name designed to harass, deceive, or offend other players;
  • use the app for any unlawful purpose.

In-app purchases

Zenko is free to download and free to play in single-player against bots. Online multiplayer requires a one-time in-app purchase (“the unlock”), processed by Apple via the App Store or by Google via Google Play. Saiteki Planning sets the price; the store charges your payment method.

The unlock is a one-time, non-recurring purchase — there is no subscription. Once purchased, it remains tied to your Apple ID or Google account and can be restored on any device you sign in to.

Refunds for in-app purchases are handled by Apple or Google according to their policies. We can’t process refunds directly. In addition, EU consumers have a 14-day right of withdrawal under the EU Consumer Rights Directive — note that this right is forfeited once the digital content has been delivered (i.e., the unlock has been applied), which we are required to disclose. Even so, if you have a genuine problem (charged twice, didn’t get what you paid for, etc.), email hello@saitekiplanning.com and we’ll do what we can to help.

Multiplayer conduct

The current version of Zenko does not include in-game chat. If we add chat or any similar communication feature in the future, you agree to use it respectfully — no harassment, no hateful content, no spam. We reserve the right to suspend accounts that behave abusively in multiplayer rooms.

Account termination

You can stop using the app and delete your account at any time. Email privacy@saitekiplanning.com to request deletion of your account and associated data; see our Privacy Policy for details.

We may suspend or terminate access to multiplayer features (or, in serious cases, the app entirely) if you breach these Terms or use the app in a way that endangers other users or our infrastructure. Where the breach is minor or accidental, we’ll usually contact you first. Termination doesn’t entitle you to a refund of the multiplayer unlock except where required by applicable law.

Service availability

We do our best to keep the multiplayer servers running, but we don’t guarantee uninterrupted service. Maintenance, outages, or upstream provider issues can cause downtime. Single-player against bots is fully offline and works regardless of server status.

We may update, suspend, or shut down individual features of the app as the product evolves. If we shut down multiplayer permanently, we’ll give reasonable notice in advance.

Disclaimers

The app is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in this section excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Norwegian or EU law.

Limitation of liability

To the maximum extent permitted by law, Saiteki Planning is not liable for indirect, incidental, or consequential damages arising from your use of the app. Our total aggregate liability for any claim relating to the app is limited to the amount you paid us for the multiplayer unlock (if any) in the 12 months preceding the claim — or, if you played for free, ten Norwegian kroner (NOK 10).

This limitation does not apply where Norwegian or EU consumer law provides stronger protection.

Third-party services

The app integrates with Apple App Store, Google Play, RevenueCat, Apple Push Notification Service, and Firebase Cloud Messaging. Their respective terms and privacy policies apply to your use of those services.

Changes to these Terms

We may update these Terms from time to time. Material changes will be announced in the app before they take effect; minor changes are reflected by the “Last updated” date at the top of this page. Continued use of the app after a change becomes effective means you accept the updated Terms.

Governing law and disputes

These Terms are governed by Norwegian law. Disputes arising from these Terms or your use of the app should first be addressed by contacting us at legal@saitekiplanning.com — we’ll genuinely try to resolve any issue informally.

If informal resolution fails, disputes shall be brought before the ordinary courts of Norway, with Stavanger District Court (Stavanger tingrett) as the agreed venue. Consumers retain the right to bring proceedings in their country of residence where required by mandatory law, and to use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

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